Monthly Archives: December 2011

Crystal Reports training now available!

Posted in: Latest news, Training | December 28, 2011 at 9:00 am , by Andrew

Extend your data analysis skills with our new Crystal Reports training courses

The IT Service is delighted to announce the launch of new Crystal Reports training courses! Crystal Reports is the leading Business Intelligence tool for querying and reporting on databases, and now you can get more from it...

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Announcing Microsoft Office power seminars

Posted in: Latest news, Training | December 15, 2011 at 10:00 am , by Andrew

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Half-day training sessions focussed on your needs.

We are delighted to announce a series of Power Seminars, each targeted at improving a specific set of skills. These are half-day sessions, tightly focussed around a specific area of a software package.

We run these in-house at your location, and...

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5 reasons why IT training is often a waste of time

Posted in: A point of view, Training | December 12, 2011 at 9:15 am , by Andrew

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Training should enthuse, inspire and motivate you. But it doesn’t always… In our last post we looked at a genuine example of where delegates were put on courses which were explicitly designed not to be useful to them. But it’s not always as cynical as that. Sometimes, yes, but not...

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Training companies like this deserve to fail

Posted in: A point of view, Customer service, Training | December 9, 2011 at 8:45 am , by Andrew

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I have sat in courses where I was bored. I’ve sat in courses where the trainer was bored! Courses where the instructor didn’t know his stuff. Where she did know her stuff, but had no idea how to communicate it to a roomful of delegates. But I’m not talking about...

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Excel subtotals tutorial

Posted in: Microsoft Excel tips, Microsoft Office tips, Training | December 7, 2011 at 11:00 am , by Andrew

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Learn how to summarise your data with Excel’s Subtotal tool Excel offers lots of tools for analysing your data, from the simple formula to the mighty PivotTable. Somewhere between the two sits the “Subtotals” tool. This nifty option allows you to group your data into sections, then get totals for...

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Serve the customer or lose your job

Posted in: A point of view, Customer service | December 6, 2011 at 9:30 am , by Andrew

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Two examples of customer service At The IT Service, we have a passion for customer service – it’s at the core of everything we do. I have a real bee in my bonnet about it. So I also tend to keep an eye on levels of service when I’m dealing...

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Access VBA training from the customer’s viewpoint

Posted in: Feedback, Latest news, Training | December 5, 2011 at 12:00 pm , by Andrew

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Microsoft Access VBA training that makes a long-term difference Back in the summer, we ran a 4-day Access VBA training course for Runnymede Borough Council. The feedback following the course was very positive – it usually is, when measured immediately following the training. But the real test is whether, some...

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